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FAQ’s

Your Bedding & Towels Questions Answered.

Have you got questions about our bedding and towels? Here’s what you need to know about shopping at Comfy.

Bedding

Can I mix and match sets and bundles?

Our sets and bundles are sold in specific colours and sizes. You can add to your collection and mix and match with our individually sold sheets, duvet covers and pillowcases. These are available in selected sizes and colours.

Can I purchase individual items instead of a complete set or bundle?

Absolutely! We offer a full range of bedding products that can be purchased from our Classic Cotton Rich, Signature Cotton and Luxury Pima Cotton ranges.

What fabric is your bedding made from?

Our Classic Cotton Rich is a blend of 60% cotton and 40% polyester, with a 200 thread count. Our Signature Cotton is made of 100% cotton, with a 300 thread count. Our Luxury Pima Cotton range is made of the most luxurious cotton in the world, with a 320 thread count.

What is Luxury Pima Cotton?

Luxury Pima Cotton is the ultimate and most luxurious cotton on the market. Known for its incredible comfort and softness, rich texture and smooth finish. Luxury Pima Cotton is also extremely durable and said to last up to four times longer than normal cotton. Not to mention being machine washable, easy to maintain and increasingly softer with every wash

How do I care for my bedding?

You will find care instructions on all of our bedding product pages. You can also view our comprehensive care Guide. All of our bedding is easy to care for, machinewashable and fastdrying.

Duvet Inners

Which is the best duvet for hot sleepers?

Down alternative is a good choice if you get hot at night. This inner is a lightweight, breathable fabric that won’t weigh you down.

Which is best for keeping me warm?

Our down and feather duvet inners are ideal for colder nights. They are soft and fluffy, with just the right amount of weight.

What are your Down duvet inners made of?

Our Down duvet inners are filled with ethically sourced 50/50 feather and white goose down.

What are Down Alternative duvet inners made of?

These duvet inners are made from premium quality microfibre, which is lightweight but warm.

Can I wash my duvet inner?

Both our down and down alternative duvet inners are machinewashable. Use mild liquid detergent instead of powder to avoid residue. Do not use bleach or brightener as these wear down the protective downproof layer. Use your dryer at the no heat option or air dry away from sunlight.

Pillows

Which type of pillow is best for side sleepers?

A firm pillow for side sleepers will keep your neck and head aligned as you sleep.

Which is best for back or stomach sleepers?

Medium-firm pillows are ideal for back and stomach sleepers, with just the proper support to prevent a stiff next in the morning.

What are your Down pillows made of?

Our Down pillows are filled with ethically sourced 50/50 feather and white goose down.

What are Down Alternative pillows made of?

These pillows are made from premium quality microfibre, which is lightweight and comfortable.

Can I wash my pillows?

Our down and down alternative pillows are machinewashable. Use mild liquid detergent instead of powder to avoid residue. Do not use bleach or brightener as these wear down the protective downproof layer. Use your dryer at the noheat option or air dry away from sunlight.

Bath

What is the difference between a bath towel and a bath sheet?

Bath towels have a standard size of 70x130cm. Bath sheets are larger, with a size of 90x160cm, to give more coverage.

What is the difference between Ultra Light, Plush and Super Plush?

Each of these ranges are made of 100% pure African Cotton.
Our fast Ultra Light towels are made of 360gsm light weight, 360gsm 100% Pure African cotton for maximum absorbency.
Our Plush towels are made of 100% 480gsm long fibre cotton, with long loops that add a luxurious feel.
Our Super Plush towels are made of 100% 630gsm cotton, with long loops that add to its indulgence.

Can I shop for bath products individually?

All products in our Ultra light, Plush and SuperPlush ranges can be purchased individually. Try our sets or larger bundles to save on bath essentials.

Shopping

What is your returns policy?

For our returns and refunds policy,     Click Here

How long before I receive my order?

Orders usually take 3-5 working days for delivery. You will be updated on your order progress as soon as you have finalized your purchase.

What happens if products are out of stock?

We do our best to keep our online store stocked so that you can get shopping. If certain products, sizes or colours are not in stock, we will do our best to provide you with your selected items.

 

Please include a copy of your original invoice with any return.

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